Support

We read every message.

Contact us

Write to support@twindy.app. Please include:

• iPhone model and iOS version
• App version (Settings → About inside Twindy)
• A short description of what happened and what you expected

Common questions

Dual Lens is missing or greyed out

Dual-camera recording is supported on iPhone XS and newer. On older devices Twindy automatically runs in Single Lens mode. MultiCam support is shown in Settings → Device Recording Info.

Can I remove the watermark?

Yes. Upgrade to PRO (monthly or one-time) from Settings → Unlock PRO. PRO also unlocks 4K, 60 fps and separate-track export.

I purchased PRO on another device

Open Settings → Restore Purchases. Make sure you are signed into the same Apple ID you used at the time of purchase.

Refunds

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Delete my account

Twindy does not store server-side accounts. To “delete your data” it is enough to uninstall the app and remove any exported recordings from your Photos.